Refund policy
At Maojood, we want every customer to have a smooth shopping experience.
If there is an issue with your order, please contact us and we will work with you to find a solution.
This page explains our cancellation process, return requirements, refunds, and exchange procedures.
For questions not covered here, contact us at:
Email: support@maojood.com
Order Cancellation
You may request to cancel your order within 24 hours of placing your order, as long as the order has not entered the shipping process.
If your order has not shipped:
We will cancel the order and issue a full refund to your original payment method.
If your order has already shipped:
We are unable to cancel the shipment. Once the package arrives, you may request a return according to the return process below.
To request a cancellation, please email:
Include your order number so we can assist you as quickly as possible.
30-Day Return Policy
Maojood accepts returns within 30 days of delivery.
Returns are available in the following situations:
Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or different from what you ordered, please contact us.
We will:
- Review the issue
- Provide return instructions if needed
- Cover return shipping costs when applicable
- Offer a replacement or refund solution
Change of Mind or Ordered Incorrectly
If you ordered the wrong product or changed your mind, you may request a return within 30 days.
Requirements:
- The item must be unused
- The product should remain in its original condition
- Original packaging is preferred when available
Customers are responsible for return shipping costs in these situations.
Opening the package to inspect the product is acceptable. The item must simply remain unused and in resalable condition.
If you are unsure whether your item qualifies for return, please contact us before shipping anything back.
Items We Cannot Accept for Return
Returns cannot be accepted for:
- Products that have been used or show signs of wear
- Items damaged due to misuse, improper assembly, or improper storage
- Items with missing components that were not reported after delivery
- Returns requested more than 30 days after delivery
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us within:
7 days of delivery
Please include:
- Order number
- Description of the issue
- Photos of the product and packaging if applicable
Our team will review your request and respond within 1–2 business days.
Depending on the situation, we may provide:
- A replacement item
- A full refund
- A partial refund if only part of the order is affected
You do not need to return damaged or defective items before we review your case.
How to Start a Return
Please do not send items back before contacting us.
Unauthorized returns may cause delays because we need to confirm the order information and provide the correct return instructions.
To start a return, email:
Please include:
- Order number
- Product name
- Reason for return
- Photos if the item is damaged or defective
We will respond within 1 business day with return approval details and instructions.
Return Shipping Cost
Return shipping responsibility depends on the reason for return.
Damaged, defective, or incorrect items:
Maojood covers the return shipping cost or provides an appropriate return solution.
Change of mind or incorrect purchase:
The customer is responsible for return shipping costs.
We recommend using a shipping service with tracking information.
Maojood is not responsible for return packages lost during transit without tracking.
Refund Processing Time
Once we receive and inspect your returned item, we will send a confirmation email.
Approved refunds are issued to the original payment method.
Refund timeline:
- Maojood processing time: 3–5 business days after receiving the return
- Payment provider processing time: Additional 3–7 business days depending on your financial institution
Typical total refund time:
6–12 business days
If you have not received your refund after 12 business days, please check with your payment provider first. If the issue continues, contact us.
Exchanges
Maojood offers exchanges only for:
- Damaged items
- Defective items
- Incorrect items received
We currently do not offer exchanges for:
- Different products
- Different sizes
- Different colors
- Different models
If you would like a different product, please return the original item and place a new order.
To request an exchange, email:
Include your order number and details about the issue.
Contact Information
For questions about returns, refunds, or exchanges:
Email: support@maojood.com
Brand: RAMIREZ SERVICE CENTER INC
Address:
2009 ELM SHADOWS DR, CORAL SPRINGS, FL 33071
Support Hours:
Monday through Friday, 9:00 AM to 5:00 PM Central Time
Response Time:
Within 1 business day on weekdays.