Contact
If you have a question about an order, need help choosing the right dish drying rack for your kitchen, or received a product that did not meet your expectations, we are here to help.
Maojood is operated by RAMIREZ SERVICE CENTER INC. We are a small team, and every customer message is reviewed by someone familiar with our products. We aim to provide helpful answers and practical solutions, not automated responses.
We respond within 1 business day, Monday through Friday.
Support Hours
Monday through Friday
9:00 AM to 5:00 PM Central Time
Response Time
Within 1 business day.
Messages received on weekends or holidays will be answered on the next business day.
What to Include in Your Message
To help us assist you faster, please include:
- Your order number, if your question is related to an existing order
- The email address used when placing your order
- A photo if your question involves product damage, missing parts, or product condition
- Any details about your kitchen setup if you need product recommendations
If you do not have all the information available, feel free to contact us anyway. We will help you figure out what is needed.
Common Questions
Where is my order?
Orders are typically processed within 1–3 business days.
After shipment, delivery within the contiguous United States usually takes approximately 5–8 business days.
Once your order ships, tracking information will be sent to the email address provided during checkout.
How much does shipping cost?
We offer standard shipping options for customers in the contiguous United States.
- Orders of $69 or more qualify for free standard shipping.
- Orders under $69 have a flat shipping fee of $10.
The final shipping cost will always be displayed during checkout before payment is completed.
Can I return or exchange a product?
Yes. We accept returns within 30 days of delivery.
If your item arrives damaged, defective, or different from what was described, we will work with you to resolve the issue.
If you purchased the wrong item or changed your mind, returns may still be accepted according to our return policy, with return shipping responsibility depending on the situation.
I am not sure which dish rack fits my kitchen. Can you help?
Yes.
Send us a few details about your kitchen:
- Available counter width
- Whether the rack will sit beside the sink or over the sink
- Number of people in your household
- How you normally wash dishes
We can help you choose an option that better matches your space and daily routine.
Business Information
Brand: Maojood
Company Name: RAMIREZ SERVICE CENTER INC
Address: 2009 ELM SHADOWS DR, CORAL SPRINGS, FL 33071, United States
Email: support@maojood.com
Customer Support Hours:
Monday through Friday, 9:00 AM to 5:00 PM Central Time
Response Time:
Within 1 business day, Monday through Friday.